This is a follow-up book to The Fred Factor, a book Sanborn wrote approximately ten years ago. In The Fred Factor, Sanborn shares the story of Fred, his postman that provided his customers with amazing service that went above and beyond the call of duty. Sanborn was questioned by so many people who were curious about what happened to Fred and others who shared their Fred-like stories that Sanborn was inspired to write a follow-up book. Fred 2.0 is that book. Sanborn identifies principles that Fred-like people have in common.
This was a nice book that is a very quick read. I enjoyed reading the stories of how people provide great service to others. As far as the topics covered or guidelines given such as cultivate your creativity, build better relationships, and work with passion, I didn’t think there was a lot of new information. However, it serves as a great reminder of what it takes to work with a good work ethic.
I think this would be a great book for a high school class to study to prepare for working with a good work ethic, especially for kids that aren’t taught that by their parents. It also is a great book for people already in the work force, but who might need a reminder of what it means to go above and beyond the minimum expectations or requirements of our jobs.
If you need a shot of inspirations to provide even better service, this is the book for you. It is a quick, entertaining read, so check it out.
- Fred Factor – Do you have it? (henriksenlearning.wordpress.com)
- Interview with Mark Sanborn, author of The Encore Effect (christopherscottblog.typepad.com)
- Book Review: Up, Down, or Sideways by Mark Sanborn (christopherscottblog.typepad.com)