In today’s working environment, four different generations are working together with vastly different work philosophies, expectations, and histories. Shaw shares the 12 most common sticking points, or sources of conflicts, between generations and then discusses how each generation views the topic differently before offering suggestions on how to resolve or lessen the conflict.
I thought this book was excellent! Shaw provided humorous examples of how and why generations see things differently. He referred a lot to flip-flops and the difference of opinions on whether they are appropriate in the work place. The bottom line is maybe yes, or maybe no, it is up to each employee/employee to decide. It made me remember how my grandfather would always wear a suit and tie when he flew on an airplane, just because it was a more formal experience.
I liked the way the book was structured. Shaw took each sticking point, for example dress code, and gave real-life examples from his experiences as to the possible nature of the conflict. He then broke it down by generation how it is viewed by each generation. Then he offered a summary at the end of each chapter to conclude what he had shared. It was super easy to read and internalize!
I think this book was interesting from a historical standpoint. I enjoyed reviewing American and world history and how it shaped each generation. I think this book would be useful for any manager or employee to read to increase workplace satisfaction. I will pass along the title of this book to our training and development coordinator where I work for her to check out as a possible training opportunity.
Tyndale House Publishers provided me with a free copy of this book for review purposes.